Hospitality Recruiter & Trainer

HMG Plus is hiring a Hospitality Recruiter & Trainer to support corporate hospitality teams across the Chicago market. This onsite role combines full-cycle recruiting, structured onboarding and training through the Academy for Hospitality Arts (AHA), and day-to-day staff booking and scheduling for corporate hospitality services.

You will help ensure corporate accounts are staffed with professionals who can deliver high-touch workplace experience services, while also supporting real-time adjustments when needs change. The position includes matching talent to client culture, coordinating shift coverage across Chicago, and using a proprietary scheduling platform to confirm assignments and manage communication.

Responsibilities

• Own full-lifecycle recruitment for corporate hospitality and workplace experience professionals across Chicago, including corporate receptionists, executive concierge hosts, conference services coordinators, workplace experience ambassadors, and event specialists.
• Build local talent pipelines through corporate hospitality networks, career centers, professional associations, and digital channels.
• Conduct thorough interviews and practical evaluations to assess alignment with standards for professional discretion, corporate etiquette, poise, and communication.
• Manage day-to-day staff booking and scheduling operations for client requests, supporting optimal shift coverage and talent allocation across corporate accounts.
• Use the proprietary client and scheduling platform, Giggo, to review staffing requirements, match talent to client cultures, and confirm shift assignments.
• Act as a key operational point of contact for active shifts, handling real-time staffing adjustments, confirmations, and communication between corporate clients and field personnel.
• Deliver comprehensive orientation and training programs using the Academy for Hospitality Arts (AHA) framework, developing elite workplace ambassadors focused on corporate etiquette, high-tech conference room support, and VIP guest relations.
• Run hands-on workshops, client-service training sessions, and ongoing education to strengthen team performance in corporate environment management and executive support.
• Partner with corporate operations and account managers to evaluate staff performance on-site and identify ongoing training opportunities for enterprise clients.

Requirements

• Minimum 3+ years of experience in corporate hospitality, executive concierge services, workplace experience management, staffing coordination, corporate recruiting, or training (luxury hotel front desk or corporate office services experience strongly preferred).
• Associate's or Bachelor’s degree in Hospitality Management, Business, Communications, or a related field.
• Exceptional interpersonal communication, public speaking, coaching, organizational skills, multi-tasking, and professional discretion.
• A genuine passion for mentoring others, elevating the modern workplace experience, and fostering an inclusive, high-touch team culture.
• Ability to support standard corporate business hours with occasional flexibility for special corporate evening events or training sessions as operational needs require.

Technology

• Giggo

Compensation & Benefits

• Base Salary: $70,000 - $80,000 per year (commensurate with experience)
• 401(k) retirement plan
• Comprehensive medical, dental, and vision insurance
• Parental leave
• Dental insurance
• Retirement plan

Work Location

In person in Chicago, IL.

Pay

$70,000.00 - $80,000.00 per year.