Recruiting, Development, and Retention Manager

Silverstar Car Wash is hiring an onsite Field-based Recruiting, Development & Retention Manager to own the employee lifecycle across assigned car wash locations.

Responsibilities

• Partner with General Managers to manage end-to-end hiring for hourly and site leadership roles (Assistant General Manager, Supervisor, GEM, and CSAs) across assigned locations.
• Step in directly when a site is critically understaffed or when a leadership seat is open.
• Collaborate with the Director of Operations on interviewing and hiring General Managers (GMs); ensure the Director of Operations name is present on all offer letters for the region.
• Build a local sourcing pipeline using community partners, schools and trade programs, workforce boards, and job fairs.
• Forecast staffing needs and open requisitions ahead of demand.
• Conduct on-site, in-person interviews and deliver realistic job previews to reduce early separations.
• Maintain accurate recruiting records and time-to-fill data in Paylocity.
• Lead on-site onboarding and orientation, ensuring required training is completed before independent work begins.
• Coach General Managers and Assistant General Managers on interviewing, onboarding, scheduling, performance conversations, and leadership.
• Identify high-potential team members and build advancement paths into Supervisor, Assistant General Manager, and General Manager roles; support consistent performance documentation.
• Act as a visible, trusted contact for team members and surface issues early to prevent resignations.
• Immediately escalate all issues to the Regional Vice President.
• Conduct stay and exit interviews and intervene directly with new hires at 30, 60, and 90 days.
• Partner with Regional Vice Presidents, Director of Operations, and Site Leadership on recognition, scheduling, and engagement initiatives targeting each location’s turnover drivers.
• Track recruiting, onboarding, training, and retention metrics in Mission Control.
• Review turnover by site, tenure, and reason; build targeted action plans.
• Prioritize on-site time so the highest-turnover, newest, and leaderless sites receive the most presence; update the Regional Vice President on staffing health and retention risk.
• Support acquisitions, openings, and appreciation events with Regional Vice Presidents, Directors of Operations, General Managers, and People Operations.

Requirements

• 3+ years of experience in recruiting, human resources, or multi-unit operations, ideally in a high-volume hourly environment (car wash, quick-service restaurant, convenience retail, hospitality, or logistics).
• Experience coaching frontline supervisors.
• Working knowledge of employment law fundamentals (at-will employment, wage and hour, and non-discrimination).
• ATS and HRIS proficiency; Paylocity preferred.
• Valid driver’s license and reliable transportation; ability to travel the assigned territory.

Technologies

• Paylocity
• Mission Control

On-site Requirements

• Ideally a minimum of four days per week on-site across the assigned territory.
• Candidates ideally reside within, or within commuting distance of, the assigned territory.
• Flexibility is required because schedules may shift to meet business needs and support scheduled events.

Performance Measures

• Annualized hourly turnover, overall and by site, against target.
• Ninety-day new hire retention and time-to-fill, for hourly and leadership, against target.
• Percent of sites fully staffed to labor plan, with no open General Manager or Assistant General Manager seats beyond the fill window.
• Internal promotion rate.
• Completion of stay and exit interview cadence and retention action plans.
• Bonus potential may be based on Field training completion NTO (New Team Member Orientation), Core 8 (Thrive Training), SORs, Mojo Moments, and similar programs.
• Eligible to participate in an annual incentive plan.
• Metrics may include field training completion of NTO, Core 8 (Thrive Training), SORs (Site Operational Review), and Mojo Moments, along with other measures defined by Executive Leadership.

• This role is a development track toward Director of Operations.
• High performers may be prioritized for consideration as opportunities become available.

Work Environment and Physical Requirements

• Work performed primarily at car wash locations across the assigned territory, including travel between sites.
• Extended standing and walking on wet, uneven surfaces.
• Outdoor weather exposure in varying conditions.
• Moderate-to-loud noise and exposure to moving equipment, water, and cleaning chemicals.
• Occasional lifting up to 25 pounds.
• Frequent driving between sites within the assigned territory.
• Schedule flexibility, including some early mornings, evenings, and weekends.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Artificial Intelligence Notice (Application Review)

• Silverstar Car Wash may use artificial intelligence (AI) to help recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other submitted materials.
• AI may be used to identify patterns, highlight relevant skills and experience, and assist in comparing qualifications to the role requirements.
• These tools are intended to improve efficiency and consistency while supporting more informed hiring decisions, which will be made by the hiring team.