Talent Acquisition Manager

What you gain at CrossCountry Mortgage

CrossCountry Mortgage, LLC, a growth‑driven lender, is seeking a Talent Acquisition Manager onsite in San Juan Capistrano, CA. You will lead full‑cycle recruitment for Loan Officer roles, drive proactive sourcing, and build robust talent pipelines while partnering with branch leadership to promote the employer brand and deliver a high‑quality candidate experience to support our expansion.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Short-term disability
• Employee assistance program
• Wellness program

Responsibilities

• Lead full‑cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, candidate assessment, offer presentation, and onboarding coordination.
• Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs.
• Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research.
• Ensure a fair, consistent, and inclusive hiring process aligned with CCM policies and best practices.
• Deliver a professional, timely, and engaging candidate experience with clear communication and a positive impression throughout the hiring lifecycle.
• Promote CrossCountry Mortgage’s employer brand across multiple channels such as social media, job fairs, and industry events to attract top talent.
• Track, analyze, and report on recruiting metrics to inform continuous improvement and support data‑driven hiring decisions.
• Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support growth and production goals.
• Support onboarding and early‑stage retention efforts by partnering with leadership to ensure a smooth transition for new hires.
• Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to stay competitive in talent acquisition.

Requirements

• High School Diploma or equivalent.
• 5+ years of recruiting experience, preferably within mortgage, financial services, or sales‑driven environments.
• Experience using applicant tracking systems (ATS) and CRM tools.
• Experience maintaining a professional network, preferred.
• Advanced networking and relationship‑building skills.
• Excellent communication, collaboration, and negotiation skills.
• Skilled at prioritizing and organizing to manage multiple engagements weekly.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Technologies we use

• Applicant Tracking Systems (ATS)
• CRM tools
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint