Area Installation Recruiting Specialist

Service Pros Installation Group is hiring an Area Installation Recruiting Specialist to lead flooring installer recruitment, onboarding, and performance across a defined multi-state territory. This is a field-based role with regular Lowe's store visits and in-home measurement support to strengthen the Lowe's flooring customer experience.

Territory and Role Overview

This position oversees recruitment and readiness of flooring installers across a multi-state area. The work is primarily on the road, including targeted Lowe's Home Improvement store visits and in-home measurement activities as needed.

Key Responsibilities

• Own full-cycle recruitment of flooring installers within the assigned multi-state territory using the ADVanced Insights Team tool and other targeted sourcing methods.
• Review and apply insights from applicant and hiring manager survey data to improve recruiting efficiency and quality of hire within the flooring installation marketplace.
• Negotiate installer cost structures aligned with local flooring market rates and the Service Pros cost model.
• Maintain a working knowledge of the flooring installation contractor marketplace, including competitor activity, installer availability, and regional pricing trends.
• Design and deliver structured onboarding and training for newly contracted installers so they can represent Service Pros and Lowe's with professionalism and skill.
• Provide sales training support for installers, including product knowledge and communication skills to improve customer relationships and satisfaction.
• Complete in-home flooring measurement training and perform measurements as needed, with a $30.00 piece rate per measurement.
• Collaborate with the workroom team to develop and implement installer retention and appreciation initiatives that reduce turnover and support long-term loyalty.
• Conduct targeted Lowe's store visits to evaluate and strengthen the installer/Lowe's relationship on behalf of the organization.
• Serve as the primary point of contact for installers in the territory to support trust and open communication.
• Use KPIs, data reporting, and performance metrics to monitor gross profit margins and customer experience benchmarks, taking proactive action when trends indicate a need.
• Support consistently achieving superior customer satisfaction scores within the territory.

Required Qualifications

• High school diploma or GED required.
• Preferred: 3–5 years of related experience in talent acquisition, field operations, or customer service management.
• Demonstrated ability to lead situationally by motivating and aligning people around organizational goals and expectations.
• Experience in a large, multi-site or multi-state environment managing competing priorities and diverse stakeholders.
• Strong written and verbal communication skills with the ability to connect with entry-level installers, store managers, and senior leadership.
• Proficiency with database, spreadsheet, email, and word processing tools, and comfort using reporting tools and data to drive decisions.
• Solid mathematical reasoning for cost modeling, pricing analysis, and evaluation of performance metrics.
• Valid driver's license and ability to meet company driving and insurance requirements.
• Ability to travel up to 75% across a multi-state territory.
• Physical ability to lift and carry up to 65 lbs. and perform in-home measurements as needed.

Technologies

• ADVanced Insights Team tool

Compensation and Employment Details

• Salary: $62,000.00–$66,000.00 per year
• Job type: Full-time
• Work location: On the road (Waldorf, MD onsite for role placement)
• FLSA status: Salaried, Exempt

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• 401K Plan available

Travel Requirement

• Up to 75% across a multi-state territory

At-Will Employment

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. The company may terminate the employment relationship at will at any time, with or without notice or cause, provided there is no violation of applicable federal or state law.

Physical Demands

• Regularly required to sit; reach with hands and arms; and talk and hear.
• Ability to lift and carry 65 lbs. (for example, laptop, monitor, or carpet pad) to move items as needed.
• Specific vision abilities required, including close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.