HR Specialty Service Professional - Talent Acquisition Operations & Onboarding Team

JPMorganChase offers a robust benefits package and a culture centered on collaboration, growth, and inclusive leadership. This onsite role in Columbus, OH supports executive hiring by orchestrating end-to-end interview logistics, coordinating across time zones, and delivering a professional candidate experience. The HR Specialty Service Professional on the Talent Acquisition Operations and Onboarding Team partners with recruiters and hiring managers to resolve issues quickly and keep interviews on track.

Benefits

• Extensive health coverage and access to wellness resources
• On-site health and wellness centers
• Robust retirement savings plan
• Backup childcare options
• Tuition reimbursement program
• Mental health support resources
• Financial coaching services

About JPMorganChase

As one of the oldest financial institutions, JPMorganChase delivers innovative financial solutions to millions of consumers, small businesses, and a wide range of corporate and government clients under the J.P. Morgan and Chase brands. The organization emphasizes a competitive total rewards package and a commitment to diversity and inclusion, operating as an Equal Opportunity Employer.

Responsibilities

• Coordinate multi-step executive interview schedules, including confirmations, calendar management, interview formats, and required materials
• Communicate proactively with candidates and interviewers to provide timely updates and clear expectations
• Partner with recruiters and hiring managers to align on interview plans, changes, and contingencies
• Manage scheduling across multiple time zones with precision and attention to detail
• Track interview progress and maintain accurate status updates in relevant systems and trackers
• Identify recurring scheduling issues and share opportunities for improvement with the team
• Resolve day-to-day logistics issues quickly, escalating when needed to prevent delays
• Maintain a high level of professionalism in all candidate and stakeholder interactions
• Protect confidential candidate and business information through careful handling and sound judgment

Requirements

• Experience in coordination, recruiting operations, human resources operations, executive support, or a comparable scheduling-focused environment
• Ability to manage multiple concurrent processes and shifting priorities with minimal supervision
• Excellent written and verbal communication skills, comfortable engaging across seniority levels
• Strong attention to detail, follow-through, and ownership of deadlines and commitments
• Proven ability to handle sensitive and confidential information with discretion
• Proficiency with common scheduling and productivity tools (calendar, email, spreadsheets) and applicant tracking or HR systems
• Sound judgment and the ability to remain calm under time pressure

Technologies

• Calendar
• Email
• Spreadsheets
• Applicant tracking systems
• Human resources systems