The Area Installation Recruiting Specialist operates onsite in Norfolk, VA, coordinating talent acquisition, onboarding, training, and relationship management for flooring installers across a multi-state territory. This role supports the Lowe's partnership with travel expected to up to 75%.
Responsibilities
- Lead end-to-end recruitment of flooring installers across a multi-state region, employing the ADVanced Insights Team tool alongside targeted sourcing methods.
- Evaluate applicant and hiring manager survey data to continuously lift recruiting efficiency and the quality of hires in the flooring installation market.
- Negotiate installer cost structures to align with local market rates and Service Pros' pricing model.
- Develop and maintain a comprehensive understanding of the flooring installation contractor marketplace, including competitor activity, installer availability, and regional pricing trends.
- Design and deliver structured onboarding and training programs for newly contracted installers to ensure professional representation of Service Pros and Lowe's.
- Provide sales training support to installers, equipping them with product knowledge and communication skills to strengthen customer relationships and drive satisfaction scores.
- Complete in-home flooring measurement training and perform measurements as needed, at a rate of $30.00 per measurement.
- Collaborate with the workroom team to implement retention and appreciation initiatives that reduce turnover and foster long-term loyalty.
- Conduct targeted store visits at Lowe's locations to evaluate and strengthen the installer/Lowe's relationship on behalf of the organization.
- Serve as the primary point of contact for installers within the territory, nurturing trust and open communication across the field team.
- Utilize KPIs, data reporting, and performance metrics to monitor gross profit margins and customer experience benchmarks, taking proactive steps when trends indicate action is needed.
- Aim for consistently high customer satisfaction scores within the assigned territory.
Requirements
- High school diploma or GED is required; 3–5 years of related experience in talent acquisition, field operations, or customer service management is preferred.
- Proven ability to lead through situational dynamics, motivating and aligning teams around shared goals and expectations.
- Experience in a large, multi-site or multi-state organization with competing priorities and diverse stakeholder groups.
- Strong written and verbal communication skills capable of connecting with entry-level installers, store managers, and senior leadership.
- Proficiency with databases, spreadsheets, email, and word processing; comfortable using reporting tools and data to inform decisions.
- Solid mathematical reasoning for cost modeling, pricing analysis, and evaluating performance metrics.
- Valid driver’s license and the ability to meet company driving and insurance requirements.
- Willingness to travel up to 75 percent across a multi-state territory.
- Physical ability to lift and carry up to 65 pounds and to perform in-home measurements as needed.
Technologies
- ADVanced Insights Team tool
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401K plan available
- Medical, dental, and vision benefits available
Who We Are
Service Pros Installation Group operates as a large, multi-state flooring installation partner exclusively serving Lowe's Home Improvement. We support Lowe's customers with the in-home flooring installation experience they rely on, maintaining a network of skilled installers across several states. Our focus is operational excellence and delivering a superior customer experience.
The Opportunity
We seek a driven, relationship-focused Area Installation Recruiting Specialist to oversee recruitment, training, and performance of flooring installers within a defined multi-state territory. This field-based role blends talent acquisition, flooring operations, and sales enablement in a fast-paced environment. Regular interaction with Lowe's store teams and field installers, along with in-home measurements, drives recruitment and retention strategies that directly impact the Lowe's flooring customer experience and our collaboration with Lowe's.
The Employment At-Will
Employment at will, as defined by applicable law, means either the employee or the company may end the employment relationship at any time, with or without cause or notice, subject to legal rights.
Physical Demands
The role requires conditions typical of field-based work. Regular activities include sitting, reaching with hands and arms, and communicating verbally. The position requires the ability to lift and carry up to 65 pounds and to perform in-home measurements as needed. Reasonable accommodations may be provided to enable performance of essential duties.
Experience
- Subcontractor management: 3 years (Required)
- Millwork: 3 years (Required)
- Flooring installation: 3 years (Required)
License and Certification
- Driver's License (Required)
Work Location
On the road
Job Type
Full-time
